SAP Customer Experience

SAP CX (in the past: SAP C/4HANA or SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service. In addition to a uniform interface, the various solution components access a uniform database. We show you how to start with SAP CX.

SAP C/4HANA (in the past: SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service.

12/07/2021 Innovation

SAP CX Service Cloud: Efficient Customer Service with Hyperautomation

The use of automation in customer service plays an important role. In this blog article, we highlight a solution for hyperautomation …

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CRM

Migration to SAP Business Technology Platform Multi-Cloud – an Example

In this blog post we will give you an overview of the features and benefits of the new SAP BTP. We …

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CRM

360-Degree View Provides Transparency in Complex Offers

In this blog article you will learn more about modern solutions of CRM systems in the construction industry.

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CRM

Bochum Wirtschaftsentwicklung: Upswing for Sales

In this blog article you will learn more about the implementation of the cloud-based SAP CX solution at Bochum Wirtschaftsentwicklung.

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CRM

What Needs to Change in FMCG Sales

What challenges is FMCG sales facing and what does it need to be successful now and in the future?

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CRM

Medical Technology Sales in 2021: Opportunities and Challenges

Representatives of the industry agree that 2021 is going to be a challenging year for medical technology sales. What exactly are the …

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CRM

Chatbots in Customer Service

According to current trends, live chats and messengers are playing an increasingly important role in customer communication. This is also since …

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CRM

CRM Implementation: A Holistic Approach Is Crucial to Success

The successful introduction of a CRM system does not automatically mean that the CRM system itself is successful. By taking a …

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CRM

Healthcare: Digital Management of Patient Satisfaction

The University Hospital of Basel’s award-winning project demonstrates how the digitalization of the feedback process using SAP Service Cloud leads …

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CRM

How to Accelerate Quotes and Proposals with SAP CPQ

SAP CPQ is a powerful advanced configuration tool for customer experience. It enables sales teams to quickly generate accurate quotes for …

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