SAP Customer Experience

SAP CX (in the past: SAP C/4HANA or SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service. In addition to a uniform interface, the various solution components access a uniform database. We show you how to start with SAP CX.

SAP C/4HANA (in the past: SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service.

12/11/2020 CRM

Chatbots in Customer Service

According to current trends, live chats and messengers are playing an increasingly important role in customer communication. This is also since …

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CRM

CRM implementation: a holistic approach is crucial to success

The successful introduction of a CRM system does not automatically mean that the CRM system itself is successful. By taking a …

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CRM

Healthcare: Digital Management of Patient Satisfaction

The University Hospital of Basel’s award-winning project demonstrates how the digitalization of the feedback process using SAP Service Cloud leads …

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CRM

How to Accelerate Quotes and Proposals with SAP CPQ

SAP CPQ is a powerful advanced configuration tool for customer experience. It enables sales teams to quickly generate accurate quotes for …

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CRM

SAP CX Perfect Store – The upgrade for sales representatives

Optimize visit planning and visits by your sales representatives by creating the Perfect Store. The SAP Sales Cloud Perfect Store helps …

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CRM

The social marriage between MS Teams and SAP Cloud for Customer

How a new Camelot C4C app for MS Teams helps to improve collaboration within sales processes The world has changed …

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CRM

Address data: CRM vs. personal networking in XING & LinkedIn

“Those who maintain their address data pave the way to success.” We all know this wisdom in sales – but how will …

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CRM

Camelot Word Integration in SAP CX

You want to improve your document management and establish a flexible solution between your SAP Sales Cloud and your document templates? …

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CRM

Integration SAP Marketing Cloud with SAP Cloud for Customer

Would you like to expand your company’s marketing process to become better and more accurately by integrating your sales process? …

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CRM

SAP Cloud for Customer meets SharePoint

Customer relationship and document management as an integrated process In all CRM kick-off projects, sooner or later comes the time for …

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