SAP Customer Experience

SAP CX (in the past: SAP C/4HANA or SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service. In addition to a uniform interface, the various solution components access a uniform database. We show you how to start with SAP CX.

SAP C/4HANA (in the past: SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service.

05/27/2021 CRM

Event management: A liaison with SAP CX

In this blog article you will learn how your events and participants can be automatically synchronized in the SAP Sales Cloud …

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CRM

What Needs to Change in FMCG Sales

What challenges is FMCG sales facing and what does it need to be successful now and in the future?

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CRM

Medical Technology Sales in 2021: Opportunities and Challenges

Representatives of the industry agree that 2021 is going to be a challenging year for medical technology sales. What exactly are the …

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CRM

Chatbots in Customer Service

According to current trends, live chats and messengers are playing an increasingly important role in customer communication. This is also since …

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CRM

CRM implementation: a holistic approach is crucial to success

The successful introduction of a CRM system does not automatically mean that the CRM system itself is successful. By taking a …

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CRM

Healthcare: Digital Management of Patient Satisfaction

The University Hospital of Basel’s award-winning project demonstrates how the digitalization of the feedback process using SAP Service Cloud leads …

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CRM

How to Accelerate Quotes and Proposals with SAP CPQ

SAP CPQ is a powerful advanced configuration tool for customer experience. It enables sales teams to quickly generate accurate quotes for …

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CRM

SAP CX Perfect Store – The upgrade for sales representatives

Optimize visit planning and visits by your sales representatives by creating the Perfect Store. The SAP Sales Cloud Perfect Store helps …

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CRM

The social marriage between Microsoft Teams and SAP Customer Experience

How the Microsoft Teams Integration for SAP CX helps to improve collaboration within sales processes The world has changed dramatically since …

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CRM

Address data: CRM vs. personal networking in XING & LinkedIn

“Those who maintain their address data pave the way to success.” We all know this wisdom in sales – but how will …

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