Spotlight

Simplified CRM

CRM made simple – this is the motto used by the SAP CRM experts at Camelot ITLab when blogging. An advanced system for Customer Relationship Management transforms sales, service, and marketing. Our posts accompany you on your SAP Customer Experience journey (in the past: SAP Hybris, SAP C/4HANA).

An advanced system for Customer Relationship Management transforms sales, service, and marketing – we accompany you on your SAP Customer Experience journey (in the past: SAP Hybris, SAP C/4HANA).

12/11/2020 CRM

Chatbots in Customer Service

According to current trends, live chats and messengers are playing an increasingly important role in customer communication. This is also since …

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Latest Post in Simplified CRM

CRM

CRM implementation: a holistic approach is crucial to success

The successful introduction of a CRM system does not automatically mean that the CRM system itself is successful. By taking a …

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CRM

Healthcare: Digital Management of Patient Satisfaction

The University Hospital of Basel’s award-winning project demonstrates how the digitalization of the feedback process using SAP Service Cloud leads …

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CRM

How to Accelerate Quotes and Proposals with SAP CPQ

SAP CPQ is a powerful advanced configuration tool for customer experience. It enables sales teams to quickly generate accurate quotes for …

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CRM

SAP CX Perfect Store – The upgrade for sales representatives

Optimize visit planning and visits by your sales representatives by creating the Perfect Store. The SAP Sales Cloud Perfect Store helps …

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CRM

The social marriage between MS Teams and SAP Cloud for Customer

How a new Camelot C4C app for MS Teams helps to improve collaboration within sales processes The world has changed …

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CRM

Address data: CRM vs. personal networking in XING & LinkedIn

“Those who maintain their address data pave the way to success.” We all know this wisdom in sales – but how will …

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CRM

Camelot Word Integration in SAP CX

You want to improve your document management and establish a flexible solution between your SAP Sales Cloud and your document templates? …

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CRM

Integration SAP Marketing Cloud with SAP Cloud for Customer

Would you like to expand your company’s marketing process to become better and more accurately by integrating your sales process? …

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CRM

SAP Cloud for Customer meets SharePoint

Customer relationship and document management as an integrated process In all CRM kick-off projects, sooner or later comes the time for …

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