Roberto Wahl

Roberto Wahl is in charge of SAP CX at Camelot ITLab. His market and industry expertise comes from many years of planning and executing a wide variety of CRM initiatives for large German companies from diverse industries. He is an expert for all SAP products in the SAP CX portfolio. His team and himself will share their knowledge with you right here on this blog.

Expert for Customer Experience and SAP Sales Cloud with industry-wide expertise

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Articles by Roberto Wahl

CRM

SAP Field Service Management as an E2E Service Enabler

Many challenges arise simultaneously in the field service. The interaction between the service back office and the field service employees must …

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CRM

SAP Dynamic Visit Planning Add-on for SAP CX Sales Cloud

Automate your visit planning with the help of the SAP Dynamic Visit Planning add-on. This blog post shows you the basic …

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CRM

Integration of CleverReach Mailing Tool with SAP Sales Cloud: Send Mailings More Efficiently

Many of our customers for SAP Sales Cloud use external applications for their mailing campaigns. What the business units usually lack …

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SAP Emarsys: The Next-Generation CX-Driven Account Engagement Platform for B2B
CRM

SAP Emarsys: The Next-Generation CX-Driven Account Engagement Platform for B2B

SAP Emarsys is a SAP cloud-based omnichannel Customer Engagement Platform (CEP) and part of the SAP CX (Customer Experience) portfolio. It …

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SAP Intelligent Sales Add-On for SAP CX Sales Cloud An overview
CRM

SAP Intelligent Sales Add-On for SAP CX Sales Cloud: An overview

The SAP Intelligent Sales add-on from the SAP CX portfolio supports sales staff for better forecasting accuracy, sales increases, and action …

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Efficient Maintenance of Customer Data with the Camelot Business Network Plug-in
CRM

Efficient Maintenance of Customer Data with the Camelot Business Network Plug-in

More and more sales teams are using digital channels to engage with customers, such as the business networks LinkedIn and XING. …

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CRM

Video Tip: Empathy in Sales

Data-driven approaches make sales more efficient and empathetic. More empathetic?! For us, empathic sales means understanding the customer: What exactly is …

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CRM

Bochum Wirtschaftsentwicklung: Upswing for Sales

In this blog article you will learn more about the implementation of the cloud-based SAP CX solution at Bochum Wirtschaftsentwicklung.

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CRM

Medical Technology Sales in 2021: Opportunities and Challenges

Representatives of the industry agree that 2021 is going to be a challenging year for medical technology sales. What exactly are the …

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CRM

The Social Marriage between Microsoft Teams and SAP Customer Experience

How the Microsoft Teams Integration for SAP CX helps to improve collaboration within sales processes The world has changed dramatically since …

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