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CAMELOT Consulting Group
Roberto Wahl
Articles by Roberto Wahl
CRM
Chatbots in Customer Service
According to current trends, live chats and messengers are playing an increasingly important role in customer communication. This is also since …
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CRM
CRM implementation: a holistic approach is crucial to success
The successful introduction of a CRM system does not automatically mean that the CRM system itself is successful. By taking a …
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CRM
Healthcare: Digital Management of Patient Satisfaction
The University Hospital of Basel’s award-winning project demonstrates how the digitalization of the feedback process using SAP Service Cloud leads …
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CRM
How to Accelerate Quotes and Proposals with SAP CPQ
SAP CPQ is a powerful advanced configuration tool for customer experience. It enables sales teams to quickly generate accurate quotes for …
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CRM
SAP CX Perfect Store – The upgrade for sales representatives
Optimize visit planning and visits by your sales representatives by creating the Perfect Store. The SAP Sales Cloud Perfect Store helps …
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CRM
Consumer Goods Industry: Making Field Service Appointments More Efficient
Does one of your sales team’s most important tasks involve assessing the products in the market and checking their placements? …
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