Roberto Wahl

Roberto Wahl is in charge of SAP CX at Camelot ITLab. His market and industry expertise comes from many years of planning and executing a wide variety of CRM initiatives for large German companies from diverse industries. He is an expert for all SAP products in the SAP CX portfolio. His team and himself will share their knowledge with you right here on this blog.

Expert for SAP C/4HANA with industry-wide expertise

Articles by Roberto Wahl

CRM

Medical Technology Sales in 2021: Opportunities and Challenges

Representatives of the industry agree that 2021 is going to be a challenging year for medical technology sales. What exactly are the …

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CRM

Chatbots in Customer Service

According to current trends, live chats and messengers are playing an increasingly important role in customer communication. This is also since …

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CRM

CRM implementation: a holistic approach is crucial to success

The successful introduction of a CRM system does not automatically mean that the CRM system itself is successful. By taking a …

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CRM

Healthcare: Digital Management of Patient Satisfaction

The University Hospital of Basel’s award-winning project demonstrates how the digitalization of the feedback process using SAP Service Cloud leads …

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CRM

How to Accelerate Quotes and Proposals with SAP CPQ

SAP CPQ is a powerful advanced configuration tool for customer experience. It enables sales teams to quickly generate accurate quotes for …

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CRM

SAP CX Perfect Store – The upgrade for sales representatives

Optimize visit planning and visits by your sales representatives by creating the Perfect Store. The SAP Sales Cloud Perfect Store helps …

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CRM

Consumer Goods Industry: Making Field Service Appointments More Efficient

Does one of your sales team’s most important tasks involve assessing the products in the market and checking their placements? …

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