Thorsten Schwab

Thorsten Schwab has years of experience as an internal project manager and process owner in the implementation of various CRM systems for numerous companies. He is happy to contribute his expertise and will, from time to time, report back to share the latest about his projects and new developments in the field of SAP CX.

Specialist for the implementation of various CRM systems

Articles by Thorsten Schwab

CRM

CRM implementation: a holistic approach is crucial to success

The successful introduction of a CRM system does not automatically mean that the CRM system itself is successful. By taking a …

CRM

Healthcare: Digital Management of Patient Satisfaction

The University Hospital of Basel’s award-winning project demonstrates how the digitalization of the feedback process using SAP Service Cloud leads …

CRM

SAP Cloud for Customer meets SharePoint

Customer relationship and document management as an integrated process In all CRM kick-off projects, sooner or later comes the time for …

CRM

Success with SAP C/4HANA at WEINMANN Emergency Medical Technology

Specific requirements WEINMANN Emergency Medical Technology GmbH is an international provider of mobile medical emergency devices. The customers range from rescue …

CRM

Data Privacy with SAP Hybris Cloud for Customer

How SAP C4C helps you comply with the new European General Data Protection Regulation (GDPR) Data privacy – currently more in …

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