Maria del Carmen Ocón Palma

Maria del Carmen Ocon Palma has in-depth expertise in SAP Cloud Platform and FIORI. Especially when it comes to the integration of third-party applications, she has a track record of consistently coming up with innovative ideas for our customers. And she will present some of them to you here.

Customer-focused innovator with SAP Cloud Platform expertise

Articles by Maria del Carmen Ocón Palma

CRM

SAP Cloud Platform Portal: Self-Service Support Site

Maybe you have already experienced the following situations: You have to wait in the queue of a service hotline. Or the …

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CRM

SAP Cloud Platform: integrating portals with your CRM

Does this sound familiar? You would like to engage your business partners more directly in order to share leads and opportunities …

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CRM

Camelot C/4HANA Skill for Amazon Alexa

In our last blog post, we showed you that you can also use Amazon’s voice assistant Alexa for SAP’s …

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CRM

Target Group Segmentation in SAP Hybris Cloud for Customer

The segmentation of your market into various target groups produces relevant direct communication with minimal waste coverage. In this blog post …

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CRM

“Alexa, Start SAP Cloud for Customer …”

Virtual assistants like Alexa or Siri have become a part of our everyday lives. Their natural language processing abilities make it …

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